When an employee is injured at work, the first few hours are critical. As an employer in Queensland, you have a legal and ethical responsibility to act fast, support your worker, and manage the process correctly.

Here’s a step-by-step guide to doing it right.

Step 1: Make Sure the Worker Gets Immediate Medical Attention

Even if the injury seems minor, don’t delay. Offer first aid and make sure the worker sees a doctor as soon as possible — ideally one familiar with WorkCover claims.

RTW QLD provides injury care with same-day appointments and Work Capacity Certificates.

Step 2: Record the Incident

Document the injury in your workplace incident register. Record:

• Time, place, and nature of the incident

• Witnesses

• Any photos or written statements

• Your immediate actions

This record may be reviewed by insurers or auditors later.

Step 3: Support the Worker to Lodge a WorkCover Claim

In QLD, injured workers have the right to lodge a claim. You can help by:

• Providing the Work Capacity Certificate

• Giving them the claim form link (WorkCover QLD online form)

• Reassuring them that claiming is normal and supported

Don’t discourage or delay a claim — it creates liability risk and damages trust.

Step 4: Notify Your Insurer

Contact your WorkCover insurer to inform them of the incident. They’ll issue a claim number and request supporting documents (e.g. certificate, incident report).

Step 5: Plan for Recovery and Return to Work

Recovery starts early. You must work with the treating provider to build a suitable duties plan or transition strategy that aligns with medical advice and supports the worker’s healing.

RTW QLD can coordinate rehab, employer liaison, and WorkCover communication.

Step 6: Keep Communication Open

Stay in touch with your employee. Let them know you’re committed to their recovery and want them back when they’re ready.

• Be flexible with duties and hours

• Avoid pressure or blame

• Document your communications

Need help managing a workplace injury?

RTW QLD partners with employers to deliver fast, compliant, and supportive injury management solutions. We liaise with doctors, insurers, and workers so you can focus on running your business.

Call 1800 RTW QLD or book a consult to get support today.