Privacy Policy

Last Updated on July 10, 2025

Return to Work Qld is committed to safeguarding your personal information in accordance with the Information Privacy Act 2009 (Qld). This policy outlines how we collect, use, disclose, and protect your personal information.

1. Collection of Personal Information

We collect personal information that is necessary to provide our services effectively. This may include:

Personal details: such as your name, contact information, date of birth, and address.
Employment information: including your employment history and current employment status.
Health and rehabilitation details: pertinent to your return-to-work planning.
Interaction records: such as correspondence and feedback related to our services.

We collect this information through various means, including online forms, telephone conversations, emails, and face-to-face meetings.

2. Use and Disclosure of Personal Information

Your personal information is used to:

Provide and manage our return-to-work services.
Communicate with you regarding your case or inquiries.
Comply with legal obligations and respond to lawful requests.

We may disclose your information to:

Relevant government agencies and service providers involved in your return-to-work process.
Legal representatives, with your consent or as required by law.
Other third parties, where disclosure is authorized or required by law.

3. Data Security

We implement robust security measures to protect your personal information from unauthorized access, misuse, or disclosure. These measures include:

Secure storage systems.
Access controls and authentication protocols.
Regular security audits and staff training.

4. Access and Correction

You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the details provided below. We will respond to your request in accordance with the Information Privacy Act 2009 (Qld).

5. Website Usage and Cookies

Our website may use cookies to enhance user experience. Cookies are small data files stored on your device that help us understand website usage patterns. You can manage cookie preferences through your browser settings.

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.